Guide

Ontario Health atHome contractor document requirements

Ontario Health atHome contracted service provider organizations are typically required to maintain criminal record checks (CPIC) and annual offence declarations for service personnel, plus risk-assessment documentation under the Connecting Care Act and O. Reg. 187/22 — exact terms are set by your contract. Hybrid and private-pay agencies serving self-directed clients face similar family expectations even when they are not full SPOs. Hivi-X helps coordinators organize screening files and client intake completeness — alongside AlayaCare or CellTrak, not instead of them or Ontario Health reporting systems.

Connecting Care Act and O. Reg. 187/22 context

Ontario's home and community care system was reorganized under the Connecting Care Act, 2019. Ontario Health atHome (formerly the LHIN-managed home care structure) contracts with service provider organizations to deliver publicly funded care. Contract terms and O. Reg. 187/22 set operational expectations — including personnel screening standards that coordinators must be able to demonstrate.

Legacy "LHIN" language still appears in older documents; current practice refers to Ontario Health atHome.

Personnel screening requirements

Service personnel screening is a core OHaH contract obligation. Agencies must be able to produce evidence that checks were completed and kept current.

Criminal record check (CPIC) for service personnel.
Annual offence declaration — signed yearly.
Vulnerable sector screening when the role requires it.
Risk assessment documentation tied to client safety.
Training and competency records per agency policy.

Hybrid and private-pay agencies serving self-directed clients

Not every Ontario home care agency holds a full Ontario Health atHome SPO contract. Many private-pay and hybrid agencies serve clients who receive self-directed care funding or who need the same intake rigour without enterprise SPO software.

Those agencies still build screening files families and funders expect. Hivi-X positions as the intake and compliance-documentation layer — collecting documents before and alongside clinical workflows in AlayaCare or CellTrak.

How intake software helps coordinators

Paper HR folders and email attachments do not show missing CPIC or expired offence declarations at a glance. Checklist-driven collection with item-level approve/reject gives coordinators a live view of file completeness and an exportable package for internal audit or Ontario Health risk assessment prep.

Hivi-X does not replace Ontario Health contract systems or clinical EMR software. General information only — not legal, privacy, or compliance advice.

Collect intake and screening documents without the chase

Share checklists on the my-id.ca portal, track what's missing, and export a compliance PDF package.

Book a 15-minute demo

FAQ

Contracted service providers are typically expected to maintain CPIC checks and annual offence declarations for service personnel, plus risk-assessment documentation under current contract terms and O. Reg. 187/22. Exact requirements are set by your contract and agency policy.

No. Hivi-X collects and organizes intake and screening documents. Clinical visit documentation, billing to Ontario Health, and contract reporting stay in your vertical home care software.

General information for Ontario home care agencies — not legal, privacy, employment, or compliance advice. Last updated 2026-07-09.