of Ontario brokerages in RIBO's 2023–24 spot checks lacked written disclosure documentation in client files
Source: RIBO Spot Check Findings
minimum statutory retention for RIBO member records (plus current fiscal year in handbook guidance)
Source: O. Reg. 991, s. 17(9)
active individual insurance broker licensees in Ontario (Jul 31, 2024)
Source: RIBO Annual Report
Chasing documents quietly costs you binds
Every incomplete file is admin time you cannot bill and a quote you cannot place on time.
Functional
Dec pages in email, photos in text, loss runs in a carrier portal — nothing shows whether the file is complete before you quote or bind.
Emotional
RIBO spot checks found more than half of brokerages missing written disclosure records in client files. Scattered intake makes it harder to show what was collected before a spot check.
Financial
Every follow-up email is time you are not placing risk. Incomplete packages delay binders and renewals.
How do insurance brokers collect client documents?
Five steps: pick a checklist template, open a client file, collect documents via the my-id.ca portal, track gaps with approve/reject, and export a package for your BMS.
Pick a template
Start from an Ontario client-intake checklist — personal auto, renewal, or commercial submission.
Open a client file
Attach the checklist to the client record your team already manages in Hivi-X.
Collect documents
Share the checklist; clients can upload via a secure guest link (no account needed — they verify email with a one-time code) or sign in to the my-id.ca portal. Your team can add files as they arrive.
Track the gaps
See completed vs outstanding items; approve or reject client submissions.
Export the package
Generate a PDF summary for your BMS client folder or principal file review.
One tool, every client file
From personal auto new business to Principal Broker oversight.
Personal auto — new business
Driver's licence, prior policy dec page, driver abstract, vehicle details, signed application, and TAC quote log evidence — tracked in one client file.
Renewal
Updated dec page, change requests, CISRO/Fact Sheet delivery proof, and disclosure-at-quote records organized for the renewal bind.
Commercial lines
Loss runs, SOV, financial statements, schedules, and ACORD supplements — checklist-driven instead of scattered email threads.
Claims intake (FNOL)
Photos, police report, proof of loss, and correspondence log collected on the client record your team already manages.
Principal Broker oversight
Standardized intake across producers; co-agent visibility; exportable file index for spot-check readiness.
Everything you need to stop chasing
Checklist-driven intake alongside your BMS — not a replacement for it.
Reusable Ontario templates
Build personal auto, renewal, and commercial intake checklists once; reuse per client.
Client file per policyholder
Keep documents, checklists, and notes scoped to each client — not scattered in email.
Missing-item tracking
Checklist progress plus client submission states (todo / submitted / approved / rejected).
Item-level review
Approve or reject client uploads; client can resubmit after rejection.
Voice notes + AI summary
Record a call recap; self-hosted AI summarises voice notes against checklist lines.
Correction requests
Ask the client to fix metadata documents; tracked on the client record.
Secure Canadian hosting
Data on Canadian servers; AES-256-GCM at rest; TLS in transit.
Self-hosted AI
Client data is not sent to OpenAI, Google, or Anthropic.
Co-agent collaboration
Loop in a CSR or secondary producer with scoped access.
Exportable PDF package
Generate and download checklist PDF reports.
Built for Ontario insurance broker workflows
Hivi-X aligns intake checklists to the artifacts Ontario brokers actually collect — disclosures, TAC quote logs, CISRO distribution, and exportable client-file packages.
Email vs DocuSign vs BMS vs Hivi-X
Hivi-X fills the pre-bind intake gap — it does not replace policy admin.
| Capability | Email / shared drive | DocuSign | BMS only | Hivi-X |
|---|---|---|---|---|
| Tracks missing intake documents | policy-centric | checklist-centric | ||
| Reusable broker intake templates | ||||
| Voice + AI file notes | self-hosted | |||
| Organized export for BMS upload | signed docs only | native | package export | |
| Client document portal | unsecured | signing | encrypted | |
| Hosted in Canada / self-hosted AI | varies | |||
| Policy admin / eDocs / rating | (by design) | |||
| One secure link, no login | secure link (OTP) |
“We used to chase dec pages in email threads and still miss a driver abstract before bind. Now the checklist shows what is outstanding, clients upload through my-id, and we export a package into Epic.”
Representative of feedback from early Ontario users.
Simple plans, free trial
Billed monthly in CAD — complements your BMS, not a replacement.
Starter
Solo producers
- Up to 50 clients
- Unlimited document requests
- Ontario intake templates
- Email support
Professional
Busy producers & small teams
- Unlimited clients
- Voice + AI summary
- Exportable file package
- Priority support
See the full breakdown on the pricing page.
Broker questions, answered
Book a 15-minute demo
Bring one messy auto file — we'll turn it into a reusable Hivi-X intake checklist live.
General information for Ontario insurance brokers only. Not legal or compliance advice. Not affiliated with RIBO, FSRA, or any insurance brokerage. Hivi-X is document-collection software — it is not a registered insurance broker, does not provide insurance advice, and does not guarantee RIBO or O. Reg. 991 compliance. Consult qualified counsel and your E&O carrier.