MVA physiotherapy document collection in Ontario

What adjusters and insurers typically request

Motor vehicle accident cases add a parallel document channel to extended health intake. Adjusters need claim identifiers, accident documentation, and clinical updates on a timeline that does not always match your EMR workflow.

• Adjuster name, contact, and claim number
• Accident date, location, and brief circumstances
• Police report or incident number (where applicable)
• Hospital discharge summary or ER records
• Prior imaging reports and specialist correspondence
• Treatment plan updates and progress documentation

HCAI and insurer workflows (high level)

Ontario auto insurers use structured billing and treatment protocols. Exact requirements vary by insurer and counsel involvement. Your clinic remains responsible for clinical documentation in your EMR and for insurer-specific submissions through mandated channels.

Hivi-X does not replace HCAI billing, insurer portals, or legal counsel workflows. It helps your office manager assemble pre-visit intake and supporting documents in one checklist-driven file.

Coordinating multi-provider clinics

PT, RMT, and chiro often share one MVA patient with different insurer reporting obligations. A shared intake checklist with profession-specific addenda keeps reception from re-asking for the same police report three times.

Item-level approve/reject lets the office manager validate documents before any clinician spends treatment time. Export a single intake package for each provider's EMR upload.

Honest Hivi-X workflow for MVA intake

Build an MVA checklist once. Attach it to the patient record. Patients upload via secure guest link or my-id.ca portal; staff add adjuster letters and legal correspondence as they arrive. Review completeness the day before the appointment.

No automated insurer reminders in v1 — your team tracks outstanding items on the missing-item dashboard. This page is general information, not legal or insurer advice.