What is hivi-x?
hivi-x is Canadian client document collection software for professionals: create reusable checklists, request files through a client portal, track missing items, and keep transaction records organized on Canadian-hosted infrastructure.
Do clients need to create an account?
No. Businesses can share a guest-access link: the client verifies by email code and uploads the requested documents from a scoped guest cabinet without creating a full personal account. Uploading documents is what the guest cabinet does today — completing forms inside it is not available yet. See how a guest link works →
Where is business data hosted?
Application data is hosted in Canada. Data is encrypted with AES-256-GCM at rest and TLS in transit; AI processing runs on hivi-x infrastructure rather than third-party AI providers. Review the trust centre →
What are the business plan limits?
Starter includes 1 GB of storage and up to 50 active clients. Professional and Enterprise each include 1 GB of storage and unlimited clients. The entitlement catalog is the pricing and limit source of truth. Compare current plans →
Is there a business trial?
Yes. Business accounts have a 14-day trial before a paid business plan is required.
Do I need a credit card to start the trial?
No. The 14-day business trial starts when you first sign in — no card details are collected up front, and nothing is charged unless you choose a plan. See plans and billing answers →
What happens to my data when the trial ends?
Your account, clients, checklists, templates, and uploaded files are kept. What stops is access: once the trial ends you cannot continue working in the workspace until you choose a plan. Nothing is deleted because a trial expired, and choosing a plan restores access to the same data. If you need an export first, contact support. Read how the trial works →
Are prices in Canadian dollars?
Yes. Business plan prices are shown and billed in CAD, and the monthly amount on the pricing page is the amount charged — there is no setup fee and no per-client charge. For an invoice, tax receipt, or a question about sales tax on your subscription, contact support. Compare current plans →
Does hivi-x send automatic reminders for missing documents?
Yes. Once you share a checklist, hivi-x emails your client about the items still outstanding — a first nudge a few days in, another as the due date approaches, and one if it passes. Each email names the specific documents and links straight to their upload page. Three emails per checklist is the maximum, and you can turn reminders off for any checklist.
Can I get a DPA or complete a vendor security questionnaire?
Yes. Data residency, encryption, sub-processors, retention, and incident-notification timelines are published on the trust centre, and a data processing agreement is available on request. We do not hold a SOC 2 report today and will not claim otherwise. Open the trust pack →
Does hivi-x replace electronic-signature or industry systems?
hivi-x focuses on document collection, checklist progress, client uploads, and organized records. It can complement e-signature, CRM, BMS, practice-management, or transaction-management software rather than replacing every specialized system. See the DocuSign comparison →