What is hivi-x?
hivi-x is Canadian client document collection software for professionals: create reusable checklists, request files through a client portal, track missing items, and keep transaction records organized on Canadian-hosted infrastructure.
Do clients need to create an account?
No. You send a secure guest link. The client confirms a code sent to their email, then answers your questions, uploads the documents you asked for and signs, all from one page, with no account or password. Only full PDF form documents sent from the Documents tab need a free my-id.ca account. See how a guest link works →
Where is business data hosted?
Application data is hosted in Canada. Data is encrypted with AES-256-GCM at rest and TLS in transit; AI processing runs on hivi-x infrastructure rather than third-party AI providers. Review the trust centre →
What are the business plan limits?
Starter includes up to 50 clients, 1 GB of storage and 10 e-signature requests a month. Professional includes unlimited clients, 5 GB of storage and 50 e-signature requests a month. Enterprise includes unlimited clients, 10 GB of storage and unlimited e-signatures. A client counts toward the Starter limit until you delete it. Compare current plans →
Is there a business trial?
Yes. Business accounts have a 14-day trial before a paid business plan is required.
Do I need a credit card to start the trial?
No. The 14-day business trial starts when you first sign in — no card details are collected up front, and nothing is charged unless you choose a plan. See plans and billing answers →
What happens to my data when the trial ends?
Your account, clients, checklists, templates, and uploaded files are kept. What stops is access: once the trial ends you cannot continue working in the workspace until you choose a plan. Nothing is deleted because a trial expired, and choosing a plan restores access to the same data. If you need an export first, contact support. Read how the trial works →
Are prices in Canadian dollars?
Yes. Business plan prices are shown and billed in CAD, and the monthly amount on the pricing page is the amount charged — there is no setup fee and no per-client charge. For an invoice, tax receipt, or a question about sales tax on your subscription, contact support. Compare current plans →
Does hivi-x send automatic reminders for missing documents?
Yes. Once you share a checklist, hivi-x emails your client about the items still outstanding — a first nudge a few days in, another as the due date approaches, and one if it passes. Each email names the specific documents and links straight to their upload page. Three emails per checklist is the maximum, and you can turn reminders off for any checklist.
Can I get a DPA or complete a vendor security questionnaire?
Yes. Data residency, encryption, sub-processors, retention, and incident-notification timelines are published on the trust centre, and a data processing agreement is available on request. We do not hold a SOC 2 report today and will not claim otherwise. Open the trust pack →
Does hivi-x replace electronic-signature or industry systems?
Partly. hivi-x has built-in e-signature for routine documents: send a PDF from a client's Sign tab, or add an E-signature item to a checklist. The signed PDF is hash-locked and can be checked at my-id.ca/verify, and comes with a certificate of completion. Keep DocuSign or brokerage, carrier or lender signing where it is required. For the rest, hivi-x works alongside your CRM, BMS, practice-management or transaction-management software rather than replacing it. See the DocuSign comparison →