LTCI and funding documentation for home care

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

What LTCI documents do agencies collect?

LTCI policy authorization, assessment of benefits, signed service agreement, and intake records that support the care plan. Exact requirements vary by insurer.

What about self-directed care funding?

Self-directed Ontario Health atHome clients may need funding authorization and service agreements. Include funding items as conditional checklist lines.

Does hivi-x process insurance claims?

No. hivi-x collects and organizes supporting documents. Claims and billing stay in your agency's billing workflow.

More Home Care guides

• Email is not document collection for home care agenciesOntario home care coordinators lose time collecting client intake and PSW screening documents through email, text, and fax. A checklist-first workflow keeps files cleaner.
• Missing documents delay care startsIncomplete family intake packages are one of the most common reasons Ontario home care agencies cannot start service on schedule.
• Better client document collection for home care coordinatorsA practical guide for Ontario care coordinators who need complete client intake packages without rebuilding the same email request every time.
• Stop chasing intake documents in emailWhy Ontario home care agencies should move family intake and PSW screening out of email threads and into a structured checklist workflow.
• Home care software is not always enoughWhy Ontario agencies may still need a document collection layer even when they use AlayaCare, CellTrak, or ClearCare for clinical workflows.
• Ontario home care intake and PSW hiring checklistA practical checklist Ontario home care agencies can use for client admission and PSW hiring document collection.
• Client care plan intake documentsWhat supporting documents Ontario home care agencies collect before building or acknowledging a client care plan.
• PSW hiring document workflowA step-by-step document workflow for Ontario home care agencies hiring personal support workers.
• Vulnerable sector screening for Ontario home careWhen Ontario home care agencies need vulnerable sector screening for PSWs and how to collect results securely.
• CPIC and police check collection for PSW hiringHow Ontario home care agencies collect criminal record checks (CPIC) for PSW screening files.
• Ontario Health atHome contractor complianceDocument and screening requirements for Ontario home care agencies working with Ontario Health atHome or serving self-directed clients.
• Family caregiver intake documentsWhat documents Ontario home care agencies collect from family caregivers and substitute decision-makers at client admission.
• Home care agency client onboardingA practical client onboarding document workflow for Ontario private-pay and hybrid home care agencies.
• Client assessment supporting documentsSupporting documents Ontario home care coordinators collect for ADL, mobility, and care needs assessments.
• Caregiver compliance file for Ontario home careWhat belongs in a PSW screening and compliance file for Ontario home care agencies.
• PHIPA and document collection for home care agenciesHow Ontario home care agencies think about PHIPA custodian obligations when collecting client and staff documents.
• Annual offence declaration workflow for PSWsHow Ontario home care agencies collect and track annual offence declarations for service personnel.
• Home care billing supporting documentsSupporting documents Ontario home care agencies collect for private-pay billing, LTCI claims, and self-directed funding.
• Agency staff credential verificationHow Ontario home care agencies verify PSW education, training, CPR, and registration credentials.
• Hospital discharge intake for home careHow Ontario home care agencies collect hospital discharge documents during client admission.
• Substitute decision-maker and POA intakeHow Ontario home care agencies collect SDM and power of attorney documentation at client admission.
• HSCPOA PSW registration documentationHow Ontario home care agencies collect Health and Supportive Care Providers Oversight Authority voluntary PSW registration proof.
• Voice notes for home care coordinator documentationHow Ontario care coordinators use voice notes and AI summaries to document intake calls without retyping everything.
• AI summaries for home care client filesPractical AI summaries for Ontario home care coordinators organizing intake and screening files.
• Co-agent workflow for home care agenciesHow Ontario home care coordinators and schedulers collaborate on client intake files with scoped access.
• Exportable PDF package for EMR uploadHow Ontario home care agencies export organized intake and screening packages for upload to AlayaCare, CellTrak, or audit review.
• Canadian-hosted document collection for home careWhy Ontario home care agencies choose Canadian-hosted document collection for PHIPA safeguarding and family trust.
• Secure client portal for home care documentsHow Ontario home care agencies use the my-id.ca portal for family and PSW document uploads.
• Small home care agency document standardizationHow two-to-eight-PSW Ontario home care agencies standardize intake and screening without enterprise software.