Missing documents cost mortgage agents closings

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

What happens when a mortgage file is submitted incomplete?

Lenders issue prior-to-funding (PTD) conditions for missing items. The agent chases documents a second time while the closing clock runs. Borrowers feel lost; agents look disorganized.

How can agents see what is still missing?

Use a checklist attached to the borrower record with item-level states: todo, submitted, approved, or rejected. Hivi-X shows a live dashboard of received vs outstanding intake items.

Does Hivi-X submit to lenders?

No. Hivi-X collects, organizes, and exports borrower files. Lender submission stays in Finmo, BOSS, Filogix, or your lender portal.

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