Paper insurance applications to digital bind in Ontario

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Do CSRs scan paper apps in Hivi-X?

Upload signed application PDF to named line — same QC as client uploads.

What about missing signatures?

Reject line — client completes via portal or returns signed scan.

Carrier still wants their PDF?

Export package includes approved docs; you still bind in BMS/carrier portal.

Older clients refuse portal?

CSR uploads on their behalf — file still structured on checklist.

Automated OCR of paper apps?

Not shipped.

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