Two person brokerage document portal Ontario

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Is a document portal worth it for two CSRs?

Often yes when email chasing regularly delays binds or files look incomplete at quote. Less valuable under roughly 10 active intake files with mostly in-person drop-off.

Does Hivi-X replace Applied Epic or Power Broker?

No. Hivi-X collects and QC documents. Export PDF to your BMS when intake is complete.

Can a two-person shop afford checklist software?

Compare subscription cost to hours spent re-asking for the same documents and to one delayed bind — not to a compliance certification you do not get from any portal.

Do clients need portal accounts?

No. Guest links with email OTP work for clients who refuse signup — common in small shops with long-tenured policyholders.

Can both CSRs share the same templates?

Yes. Shared templates prevent the 'each CSR has their own email list' problem in two-person shops.

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