Trusted Contact Person documentation
Trusted Contact Person documentation
Why TCP lands in exam reviews
Regulators and firm compliance reviews increasingly expect Trusted Contact Person documentation in client files where applicable. When TCP forms live only in the custodian portal or a lost email attachment, the firm's planning file may look incomplete.
Checklist-driven collection
Add "Signed Trusted Contact Person form" to your KYC onboarding checklist. Client uploads through my-id.ca. Approve when legible and complete.
Keep TCP alongside ID, objectives, and risk documentation on one household record.
Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.
Frequently asked questions
- When is a Trusted Contact Person form required?
- Requirements depend on registration category, client type, and firm policy. Consult your compliance manual — this guide does not provide legal advice.
- Can TCP be a PDF checklist item?
- Yes. Share the form as part of the checklist; client uploads the signed document through the portal.
- Does Hivi-X replace custodian TCP collection?
- Custodians may collect their own TCP forms. Your planning file may still need a firm-controlled copy — organize both in separate checklist workflows if needed.
Organize KYC intake documents without the email chase
Hivi-X helps Ontario financial planners and portfolio managers collect KYC documents with reusable checklists, a secure guest link (no account needed) or my-id.ca portal, self-hosted AI summaries, and exportable PDF packages for Wealthbox, Redtail, or your client file.
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