Stop chasing consent forms in email

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Why do consent forms get stuck in email?

Clients delay signing, send partial scans, or reply in a new thread without attachments. Email has no per-item status — therapists cannot see 'consent: missing' at a glance.

Should I use password-protected PDF consent by email?

Password-protected PDFs are still email. Custodians should consider reasonable safeguards under PHIPA — a Canadian-hosted portal with encryption and access controls may support your workflow alongside professional guidance.

Can I collect telehealth consent separately from treatment consent?

Yes. Add telepsychotherapy consent as its own checklist item — especially before the first video session.

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