RCIC communication log documentation

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Does Hivi-X log WhatsApp messages?

No. Clients upload documents via my-id.ca; you log WhatsApp and SMS separately for CICC communication records.

How do voice notes help communication logs?

Record consultation recaps on the client checklist. Self-hosted AI summarises notes against checklist lines — supporting file documentation without third-party AI providers.

Should email correspondence stay in the client file?

Yes — CICC expects correspondence in the client file. Hivi-X organizes intake documents; formal IRCC email chains may also live in your CRM or file archive.

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