RCIC holiday coverage and client file handoff

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

What should holiday handoff include?

Active file list, deadline dates, checklist completion status, pending client uploads, and items awaiting principal QC — not only 'call Maria if urgent.'

Can covering staff upload to IRCC?

Depends on firm policy and representative portal permissions. Many firms limit filing to principals; coverage staff chase documents and QC.

How do you avoid duplicate client chases?

Shared missing-item dashboard — covering RCIC sees the junior already rejected the employer letter yesterday.

What about clients overseas in different time zones?

Guest link uploads continue 24/7. Coverage staff QC mornings; principals review on return.

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