Immigration client phone photo dumps — RCIC QC workflow

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Should RCICs accept phone photos of passports?

Only if readable for your QC and eventual IRCC digital requirements. Reject glare, cropped edges, and low resolution early.

How do clients know a photo was rejected?

Item-level reject with resubmit prompt — clearer than a generic email saying 'please resend.'

Does Hivi-X auto-enhance phone photos?

No. QC is human approve/reject; clients resubmit better scans.

What about WhatsApp photo dumps?

WhatsApp is not a client file. Redirect uploads to guest link checklist lines.

When is manual email QC enough?

Very low volume where the RCIC personally opens every attachment same day.

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