Previous refusal letter and CAIPS intake for RCICs

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

When should refusal documents be requested?

At initial retainer intake — before you draft new submissions that must disclose prior applications or refusals.

What if the client cannot find the refusal letter?

Add checklist lines for any IRCC correspondence on hand and for an ATIP/Privacy request for electronic file notes (GCMS). Document what was searched and when the request was filed.

Should CAIPS be a separate checklist item from the refusal letter?

Yes. Many firms track: prior refusal letter(s), GCMS/ATIP package (clients may still say “CAIPS”), and a short written summary for the file.

Can clients upload sensitive refusal docs via guest link?

Yes, on the secured portal or guest link — same approve/reject QC as other immigration documents.

Is CAIPS still the system IRCC uses?

CAIPS is legacy terminology many practitioners still use. Current IRCC case notes typically live in GCMS and are obtained through Access to Information / Privacy channels — confirm current ATIP instructions before filing a request.

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