Unstructured photo dump vs checklist intake for RCICs

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Why do clients send photo dumps?

They want to be helpful, apply from phones, and do not know which document satisfies which requirement. Without labelled items, everything goes in one message.

Is the client being difficult?

Usually no — unstructured intake invites unstructured response.

How do you stop repeat dumps?

Reject with item-specific reasons; show missing count; one secure link instead of 'email everything.'

Can staff split dumps manually forever?

That does not scale in high-volume GTA offices — put labelled structure in the request before the first upload.

Is a firm checklist the same as IRCC's document checklist?

No. IRCC's online checklist is program- and application-specific. Your firm checklist is an ops layer so files arrive labelled, legible, and ready for the correct IRCC slot.

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