Contents

Wealth management client intake workflow

Wealth management client intake workflow

Roles in a boutique PM shop

RoleTypical intake responsibility
Principal advisorDiscovery call, suitability, final file sign-off
Associate plannerPlanning data gathering, client follow-up
Operations leadChecklist setup, upload review, CRM package export

When intake lives in email, the principal cannot see gaps until too late.

Standardize on checklists, not inboxes

Build three reusable templates:

  1. New household KYC onboarding
  2. Financial plan engagement
  3. Annual KYC refresh (SN 31-368)

Attach the right template when the workflow starts. Track completion before scheduling principal time.

Exam readiness

OSC reviews expect files that show what happened, when, and why. Timestamped uploads and advisor approve/reject actions on the firm-controlled record support that story — alongside your compliance manual, not replacing it.

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Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Who should own the intake checklist?
Many boutiques assign operations to manage checklist status while the principal approves KYC items and planning readiness.
Can multiple team members access one household file?
Yes. Co-agent workflows let associates and principals work on the same client record with scoped access.
Does Hivi-X provide trade supervision?
No. Trade supervision and OMS integration are out of scope. Hivi-X handles document intake only.

Organize KYC intake documents without the email chase

Hivi-X helps Ontario financial planners and portfolio managers collect KYC documents with reusable checklists, a secure guest link (no account needed) or my-id.ca portal, self-hosted AI summaries, and exportable PDF packages for Wealthbox, Redtail, or your client file.

Wealth Management Client Intake Workflow | hivi-x Docs