Stop duplicate household document requests (Ontario brokers)

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Same void cheque for auto and home?

Usually yes if the same payer account — approve once, attach to both BMS folders via export. Re-collect if the account changes.

Different drivers vs named insured?

Abstract lines multiply per rated driver; ID for the named insured/payer can still be shared.

How do CSRs know a doc is already approved?

Co-agent access on household files and/or a CRM link — this is an operational SOP, not magic.

Does Hivi-X auto-sync across policies?

No. You structure the workflow; co-agent visibility and PDF export reduce duplicate asks. There is no automatic BMS policy sync.

Renewals?

Add a fresh abstract line when the MGA/brokerage requires a current MVR — do not assume last year’s auto approval lasts forever.

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