Facebook Messenger for tenant documents — Ontario realtors

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Do tenants send rental docs on Messenger?

Often — especially from Facebook Marketplace listings. Convenience does not make it a brokerage-ready file system.

Is this a FINTRAC issue for rentals?

FINTRAC’s real-estate obligations generally target purchase/sale agency — not pure lease/property-management activity. Still keep broker-controlled records and privacy safeguards; confirm with your BOR.

What should realtors send instead?

One secure checklist link — guest OTP for applicants who refuse account signup.

Can agents save Messenger photos to the file?

Same-day transfer to labelled checklist items — do not leave intake on Messenger through lease signing.

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