Secure client portal for immigration documents

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

How do clients access the portal?

After you share a checklist, clients receive email notification with a secure guest link (no account needed; email OTP verification) or can upload at my-id.ca/documents/from/{yourBusinessId} with a free account.

Can clients upload without an account?

Yes. Share a secure guest link — no account needed. Clients verify email with a one-time OTP, then upload per checklist item. They can also use the full my-id.ca portal.

Is the portal mobile-friendly?

Yes. Clients upload passport scans and photos from phones — common in Ontario practices serving mobile-first clients.

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