Overseas mobile ID upload QC for RCICs

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

What are the most common overseas mobile upload failures?

Glare on laminate, thumb covering MRZ, single-page crop missing stamps, HEIC format issues, and photos of photos instead of flat scans.

Should RCICs accept phone photos at all?

Often yes when QC'd — reject and request retake rather than accepting unreadable uploads that IRCC will not process.

How do guest links help overseas clients?

Email OTP login — no my-id.ca account required. Mobile-friendly item labels show exactly which page to photograph.

Where do file size rules apply?

See IRCC upload specs for portal limits. QC at intake prevents day-59 discovery.

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