PHIPA and document collection for home care agencies

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Is hivi-x PHIPA-certified?

No. There is no government PHIPA certification program. hivi-x offers technical safeguards — encryption, access controls, Canadian hosting — that agencies may evaluate as part of due diligence. Your agency remains the custodian.

What PHIPA safeguards does hivi-x provide?

AES-256-GCM encryption at rest, TLS in transit, Canadian-hosted storage, access controls, consent-first checklist sharing, and self-hosted AI that does not send health information to third-party providers.

Who is the health information custodian?

The agency providing health services is typically the custodian. hivi-x is document-collection software the custodian uses — not a substitute for a privacy program.

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