Inherited incomplete rental file (Ontario realtors)

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Do I honor the old agent's approvals?

Re-QC critical lines — ID, income, consent — under your license.

Email folder from predecessor?

Import into correct lines once; reject anything that fails current spec.

Client frustration?

Explain line-level status; one portal link beats re-forwarding old threads.

Commission split with departed agent?

Brokerage policy — document QC is independent.

Partial lease signed?

Lease line — reject if missing signatures; do not skip income because lease exists.

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