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FINTRAC KYC for Ontario mortgage brokers

FINTRAC KYC for Ontario mortgage brokers

What changed in October 2024

Mortgage brokers joined reporting entities required to maintain AML compliance programs and client identification records. This runs parallel to — not instead of — FSRA identity and fraud-prevention obligations under the MBLAA.

FINTRAC Guide 11 sets out sector-specific expectations.

Compliance program obligations

Brokerages need a written compliance program covering:

  • Client identification procedures
  • Record-keeping and retention
  • Reporting obligations where applicable
  • Training and internal controls

Your principal broker and compliance officer define how this applies to your workflow.

ID verification methods

FINTRAC prescribes methods for verifying client identity. Your brokerage program defines which methods apply and how records are stored.

Common intake items include:

  • Government-issued photo ID collection and retention
  • Supporting documentation for source of funds where required
  • Records producible on request — organized, timestamped, retrievable

Record-keeping and retention

Certain records must be retained for prescribed periods — commonly five years for identification and transaction records under FINTRAC guidance. Scattered email attachments make retrieval painful during an audit.

Hivi-X stores borrower files on Canadian servers with AES-256-GCM encryption at rest and TLS in transit. Exportable packages support principal broker file review.

How checklists support evidence

Checklist-driven intake helps agents collect ID, source-of-funds documentation, and supporting disclosures in one borrower file with timestamped activity.

Hivi-X does not certify FINTRAC compliance, automate verification, or file reports.

General information only — not legal, compliance, or FINTRAC advice. Consult your principal broker, compliance officer, and qualified counsel.

Start a free trial or see FSRA compliance file guide.

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

When did mortgage brokers become FINTRAC reporting entities?
October 11, 2024. Mortgage brokers must maintain a compliance program and client identification records per FINTRAC guidance, in addition to FSRA supervision requirements.
Is Hivi-X FINTRAC-certified?
No. Hivi-X helps organize borrower documents and timestamps on the agent-controlled record. It does not replace your brokerage compliance program or file FINTRAC reports.
Is this legal advice?
No. General information only. Consult your principal broker, compliance officer, and qualified counsel.

Build complete borrower files without the email chase

Hivi-X helps Ontario mortgage agents collect ID, income proof, down-payment evidence, and lender conditions with reusable checklists, a secure guest link (no account needed) or my-id.ca portal, self-hosted AI summaries, and exportable PDF packages for Finmo, BOSS, or Filogix.

FINTRAC KYC Mortgage Brokers Ontario | hivi-x Docs