Winter biometrics appointment backlog for Ontario RCICs

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Should biometrics appointment proof be a checklist line?

Yes — confirmation PDF, date, location, and applicant name visible.

What if the client misses the window?

Document the miss and new BIL in the file. Your strategy is counsel; the checklist holds evidence.

Can Hivi-X alert before biometrics expiry?

Automated expiry alerts are not shipped. Track manually or via your CRM calendar.

Do family members need separate biometrics lines?

Yes — one line per person; reject wrong name on confirmation.

Where do VAC refusal letters go?

Upload to a named line; export with the rest of the submission package.

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