Passport bio page both sides upload QC for RCICs

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Does IRCC require both sides of the passport bio page?

Practices typically collect the full bio spread — photo page and adjacent data/signature page — as one readable PDF. Partial uploads are a common RCIC QC failure.

What makes a passport upload fail QC?

Glare on the MRZ, fingers covering edges, screenshots instead of scans, expired passport not flagged, and files over IRCC size limits.

Should each family member have a separate checklist item?

Yes. Principal, spouse, and each dependent should have named passport lines so the missing-item dashboard reflects per-person completeness.

Can Hivi-X auto-fix passport crops?

No. Your team approves or rejects uploads. Clients resubmit after rejection — specific feedback beats a generic resend-everything email.

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