Biometrics instruction letters are not "client handled it"

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Should RCICs keep biometrics instruction letters on file?

Yes — as supporting correspondence in the client file. Collect the BIL and completion proof on checklist lines. Confirm retention against current CICC Client File Management rules.

What does IRCC say clients bring to the appointment?

IRCC’s biometrics guidance typically requires the current BIL and the valid passport/travel document used in the application. Follow the live BIL text for that file.

Is there a deadline after the BIL?

IRCC commonly tells clients to give biometrics within about 30 days of receiving the BIL (confirm on the letter / current canada.ca guidance). Hivi-X does not auto-remind that deadline.

What if biometrics happened before the RCIC was retained?

Still collect whatever IRCC issued — BIL, receipt, portal confirmation — for the file. Prefer official PDFs over cropped phone screenshots.

Do family members need separate biometrics lines?

Yes — one checklist line set per person avoids mixing the principal applicant receipt with a dependent’s status.

Does Hivi-X book biometrics appointments?

No. Hivi-X tracks document collection only — not VAC/Service Canada booking.

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