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Tenant phone photo ID rental QC for Ontario realtors

Tenant phone photo ID rental QC for Ontario realtors

The tenant sent a selfie holding their licence. The number is unreadable.

Direct answer

Ontario realtors accept phone-captured ID when checklist QC passes — reject and resubmit when not. Do not forward unreviewed chat images to landlords.

QC checklist for ID line

PassFail
Full card visibleCropped corners
In focusMotion blur
Not expiredExpired G1 from 2019
Name matches applicationSpouse's ID uploaded
Direct photoScreenshot of Instagram story

Use approve/reject — tenant gets clear resubmit prompt on portal.

Channel discipline

ID arrives via text, WhatsApp, and email — file to ID line same day or send secure link. Chat is not the client record.

Related: credit consent workflow.

Landlord package

Export PDF with approved ID only — not every failed attempt. Pair with complete rental packages.

Fraud awareness

QC catches honest mistakes — not sophisticated fraud. Escalate suspicious docs per brokerage policy; this page is not investigative guidance.

Hivi-X does not send automated client reminder emails, replace your CRM/BMS, or certify regulatory compliance.

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General information only. Not legal advice. Hivi-X is not affiliated with or endorsed by RECO.

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

Are phone photos of ID acceptable?
Often yes for landlord pre-screening if readable and complete — brokerage policy may vary. QC matters more than capture device.
What triggers reject?
Glare hiding number, expired ID, cropped edges, screenshot of screen, wrong person, non-government ID.
Should realtors store SIN or full ID numbers?
Collect only what landlord process requires; follow privacy minimization and brokerage policy.
Credit check separate?
Yes — credit consent line distinct from ID upload.
Is this legal advice?
No.

Collect complete client documents without the chase

hivi-x helps Ontario realtors and teams request ID, income proof, references, consent, and forms in one secure Canadian-hosted workflow — with reusable checklists, client uploads, missing-item tracking, AI summaries, and PDF package export.

Tenant Phone Photo ID Rental QC Ontario | hivi-x Docs