Staff Notice 31-368 meaningful KYC updates

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

What is Staff Notice 31-368?

Joint CSA/CIRO guidance on client-focused reforms describing meaningful interaction when KYC information is updated.

Does Hivi-X automate KYC suitability scoring?

No. Hivi-X collects, tracks, and exports documents and meeting notes. Suitability judgments remain with your firm.

What documents support an annual KYC refresh?

Updated risk and objectives questionnaires, new tax returns or statements reflecting life changes, and meeting summaries tied to the update date.

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