Voice notes for tenant screening documentation

Answers are general operational information only — not legal, tax, regulatory, clinical, privacy, immigration, or professional advice. Requirements vary by matter, client, and regulator.

Frequently asked questions

What are voice notes used for in tenant screening?

Call recaps with applicants, reference check results, landlord client instructions, and handoff notes between leasing and accounts staff.

Is voice data sent to OpenAI or Google?

No. Voice transcription and summarisation use infrastructure Hivi-X operates. Tenant data is not sent to third-party AI providers.

Do voice notes replace written reference checks?

No. Voice notes supplement your screening file. Document reference results as checklist items or notes — screening decisions remain your responsibility.

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